Welcome to MYSTRELONIX. This document outlines our refund policy in detail. Please review it carefully to understand the conditions under which refunds may be issued.
At MYSTRELONIX, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
Certain items are not eligible for refunds. These include:
To request a refund, please contact our customer support team at [email protected]. Include your order number, a detailed explanation of your request, and any relevant documentation. Our team will review your request and respond within 5-7 business days.
If your refund request is approved, you will receive a confirmation email. The refund will be processed to the original method of payment within 10 business days. Please note that the time it takes for the funds to be reflected in your account may vary depending on your financial institution.
MYSTRELONIX offers product exchanges for items that are defective or damaged upon arrival. If you need to exchange a product, please contact us at [email protected] within 14 days of receiving your item. Please include a description of the issue and photographic evidence if applicable.
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part. In such cases, MYSTRELONIX will cover the shipping costs.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us at:
Email: [email protected]We appreciate your business and are dedicated to providing outstanding customer service.